Straight answers, from the people who built it

AYes, and that is the point — your customers keep messaging the number they already have. But a number can be on the WhatsApp app OR the Business API, not both. Moving it means the app stops working on that handset. If you want to keep the app, use a second number, and we will tell you which is the better call for your shop before anything is switched.

AThe chats on the phone stay on the phone. They do not come across to the API, because Meta does not move them. New conversations from the moment you switch are all in your ChatDo inbox.

AThe number itself is a few minutes in a window from Meta. The business verification behind it is Meta's clock, usually a day or two, sometimes longer if the documents do not match.

AYes, through the portal, on any phone or laptop. Several people can be in the same inbox at once without sharing a password.

AOnly messages you start outside a 24-hour window do — a festival offer, a delivery note, a reminder. Replies to someone who messaged you need nothing. Meta approves the template so that nobody can buy a list and blast it.

AUsually minutes, filed from inside the portal. A rejection is almost always the wording, and ChatDo rewrites it and refiles without you doing anything.

AAnything that reads like spam, a message with no clear purpose, a template that is mostly a link, and anything promising something you cannot deliver. Prices and offers are fine.

AIt is Meta's designation for a company allowed to connect businesses to the WhatsApp Business API and build on it. ChatDo was granted it on 24 October 2026. It means your number is on the official API, not on a tool automating the app on a phone.

A₹999 a month. Every feature, your whole team in the inbox, no charge per person.

AIn India, before GST: the first 1,000 service replies each month are free, then ₹0.115 each. A marketing message is ₹0.8631. Those are Meta's published rates and that money goes to Meta, not to us.

ANo. Several platforms resell Meta's messages at 20–25% over. We do not touch that money at all — you are billed by Meta directly.

AYour number is yours. You can move it off ChatDo to another provider or back to the app. We do not hold a number hostage.

AFrom the shop you already have in LaunchDo — the same products, photos, prices and stock. You do not upload anything twice, and a price change there changes the catalogue.

AThen we build one with you as part of setting ChatDo up. A shop takes 7–10 days.

ATo your own bank account, through Razorpay, settled the next working day. We never hold it.

AFrom the order in the portal, and the customer is told in the same chat.

ANot the way this works. Bans come from apps that automate WhatsApp on a handset and send in bulk. ChatDo sends through Meta's official API, paced to the daily limit Meta has set for your number, and never past it.

AMeta starts every new number on a tier and raises it as your quality rating stays good. You will see your current limit in the portal, and ChatDo will not exceed it.

AMeta's score for your number, based on how many people block or report you. Keep it green by messaging people who asked to hear from you and giving them something worth reading.

ANo. It breaks Meta's rules, it will get your number rated down, and it does not work. The list has to be people who contacted you or agreed to hear from you.

AOn WhatsApp, which would be a strange thing for us to get wrong. The number is on the contact page, and it is the same inbox the product runs on.

AThe people who built ChatDo. There is no support tier and no script. When that stops being true we will say so rather than pretend.

AWe do it with you — the number, the verification, the catalogue, the first templates — and stay on the phone until it is answering your customers properly.

AMessage the same number. A shop does not keep office hours and neither can we.