Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments, cancellations and refunds work for services provided by LauncHive Studio ("LauncHive", "we", "us"), including our website subscription plans and one-time custom builds. It should be read together with our Terms of Service; where a signed proposal or statement of work ("SOW") sets different terms for a specific engagement, the SOW takes precedence.

LauncHive Studio is a design and software development studio based in India. Because our work is bespoke and begins as soon as you engage us, refunds are tied to the work actually performed rather than offered as a blanket "no questions asked" guarantee.

1. What this policy covers

• Website subscription — our recurring plan (₹399/month, or ₹3,599/year billed annually) that keeps your website hosted, live and maintained.
• One-time build fee — any upfront design/development charge to create your website, app or CRM before it goes live.
• Custom projects — larger engagements billed against milestones under a written quote or SOW.

2. Website subscription — billing & cancellation

• The subscription is billed in advance for the plan you choose (monthly or annual) and renews automatically until you cancel.
• You can cancel at any time. Cancellation stops the next renewal; your site stays live until the end of the period you have already paid for.
• We do not provide pro-rated refunds for the unused part of a billing period once that period has started, because hosting, maintenance and support for that period have already been provisioned.
• Annual plans are paid upfront for twelve months. If you cancel mid-term, your site remains live until the end of the paid year; the remaining months are not refunded except where required by law.

3. One-time build fee

The build fee covers the design and development work needed to create and launch your product. Because this work begins as soon as your build is confirmed, it is non-refundable to the extent the work has been performed. In practice:

• Before we start — if you cancel before any design or development work has begun, the build fee is fully refundable.
• After work has begun — you pay for the work completed up to your cancellation. If your build is delivered and live, the build fee is non-refundable.
• We deliver a working draft of your site for review before go-live. A refund is not available simply because you change your mind after the work is done.

4. Custom projects & milestones

For projects billed against milestones, advance and milestone payments cover work commenced and are non-refundable to the extent that work has been performed, consistent with section 10 of our Terms. On cancellation of an engagement, you pay for all work completed and approved up to that date, and any unearned balance is returned. Package-specific refund terms, where they exist, are set out in the SOW.

5. Third-party & pass-through costs

Amounts we pay to third parties on your behalf — such as domain registration, custom-domain fees, app-store charges, payment-gateway fees, SMS/OTP and paid stock or plugins — are non-refundable once purchased, because they are billed and consumed by those providers directly. This is separate from our own service fees.

6. When we will refund

• You cancelled before any work on your build had started.
• You were charged in error, or charged twice for the same service.
• We are unable to deliver the agreed service and no substitute is accepted by you — in which case we refund the amount paid for the undelivered work.

7. How to request a refund or cancel

To cancel a subscription or request a refund, email us at launchive.official@gmail.com from the address associated with your account, with your business name and the site or invoice concerned. We aim to acknowledge requests within 3 business days. Approved refunds are issued to the original payment method; the time for the amount to reach you depends on your bank or payment provider.

8. No guaranteed business outcomes

Our fees pay for the design, development and hosting service we provide. We do not guarantee any specific business result — traffic, rankings, leads, sales or app-store approval — and a refund is not available on the basis that such an outcome was not achieved.

9. Changes to this policy

We may update this policy from time to time. The version that applies to you is the one in effect when your payment is made.

10. Contact

Questions about refunds or cancellations: launchive.official@gmail.com.