Terms of Service

These Terms of Service ("Terms") govern your use of the LauncHive Studio website and the design, development and related services we provide ("Services"). By engaging LauncHive Studio ("LauncHive", "we", "us") or using this website, you ("Client", "you") agree to these Terms.

LauncHive Studio is a design and software development studio based in India. Company registration is in progress; until incorporation completes, Services are provided by the founder as a sole proprietor. A signed proposal or statement of work ("SOW") always takes precedence over these Terms where they conflict.

1. Our Services

We provide custom application, website and CRM development, and ready-made / white-label products that we brand, configure and deliver on your behalf. The exact deliverables, scope, price and timeline for any engagement are set out in a written quote or SOW agreed by both parties.

2. Quotes, scope & changes

Quotes are valid for 30 days unless stated otherwise. The agreed scope is fixed at the point of the SOW. Any work beyond that scope ("change request") will be quoted separately and may affect price and timeline.

3. Payments & milestones

• Projects are billed against milestones — typically an advance to begin, a staging milestone, and a final payment before go-live.
• Work on a milestone begins once the prior milestone is paid. Delayed payments may pause work and shift timelines.
• All prices exclude applicable taxes (including GST, where applicable), payment-gateway fees and third-party costs (hosting, app-store fees, SMS/OTP, etc.) unless stated otherwise.

4. Timelines & go-live

Estimated timelines (for example, "live in 30–45 days") assume timely payments, timely delivery of your content, brand assets and required accounts, and reasonable feedback turnaround. Any go-live guarantee applies only where these conditions are met and is described in the applicable SOW.

5. Intellectual property & white-label licensing

• Source-code ownership or licensing is defined per package. Full source-code handover is provided only where the SOW expressly includes it.
• For ready-made / white-label products, you receive a licence to operate under your own brand on the terms in the SOW; underlying frameworks, templates and pre-existing components remain our property.
• You retain ownership of your brand assets, content and data, and grant us a limited licence to use them solely to deliver the Services.
• We may reference that we built your product in our portfolio unless you request otherwise in writing.

6. Your responsibilities

• Provide accurate content, brand assets and any required third-party accounts (app-store, payment-gateway, domain, hosting) in a timely manner.
• Ensure your content and the way you operate the delivered product comply with applicable law and platform policies.
• You are responsible for your own business operations, including onboarding service providers and the conduct of your business once launched.

7. Third-party services

Delivered products may rely on third-party services (payment gateways, cloud hosting, app stores, communication APIs). Their availability, approval and pricing are outside our control and governed by their own terms. We are not liable for a third party's rejection, downtime or policy changes.

8. Warranties & disclaimer

We deliver the Services with reasonable skill and care. Except as expressly stated in an SOW, the Services and any website are provided "as is" without further warranties. We do not guarantee any specific business result, revenue, ranking, app-store approval, or number of downloads or customers.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to an engagement will not exceed the fees actually paid by you for that engagement. We are not liable for indirect, incidental or consequential losses, including lost profits, data or business.

10. Refunds & cancellation

Advance payments cover work commenced and are non-refundable to the extent work has been performed. Either party may terminate an engagement in writing; on termination you pay for all work completed and approved up to that date. Package-specific refund terms are set out in the SOW.

11. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the Services.

12. Governing law

These Terms are governed by the laws of India. The courts at the founder's principal place of business in India will have exclusive jurisdiction, subject to any dispute-resolution process agreed in an SOW.

13. Changes to these Terms

We may update these Terms from time to time. The version in force for your engagement is the one in effect when your SOW is signed.

14. Contact

Questions about these Terms: hello@launchive.studio.